An ordained minister, Jacob has vast experience in teaching, youth work, management and pastoral work. He is highly qualified, holding an MA (Theology) and a BA in Religion and Philosophy. He also has a diploma in church administration and management and is certified in case management and social work.

He joined the YMCA in 1988 and has served in various commissions and held positions of leadership over the years, both at Zimbabwe and Africa Alliance levels. He also participated in the leadership development programme at the YMCA of the Rockies, Colorado, USA.